Kris Kristofferson, Zac Brown Band, Merle Haggard,
The Eagles, Ozark Mountain Daredevils, Brad Paisley,
John Mayer, Willie Nelson, Vince Gill, AC/DC,
Jeffery Steele, B.B. King, Eric Clapton, Def Leppard,
ZZ Topp, Bob Seger, Johnny Cash, Aerosmith,
1. J.C. Penney
J.C. Penney went from being a mediocre national retailer with modest challenges to one of the great public company management disasters of the last few years. Former Apple retail chief Ron Johnson joined as CEO in November 2011, and promptly decided to radically change the chain’s pricing policy. The negative reaction was immediate. Sales fell 20% in the first full quarter after Johnson began to implement his plans, and the company continued to lose sales at a rapid rate.
2. Dish Network Corp.
Dish’s remarkably poor customer service ratings show up in more than one survey. Customers knock its record in both the ACSI and in the MSN Money/Zogby poll. In the latter, it makes the “hall of shame” as one of the 10 worst-rated companies. Dish further alienated itself from its customers last May when it dropped several channels, including AMC. Among the shows that went off the satellite service were the highly popular “Mad Men” and “Breaking Bad.” Employee ratings of their experiences at the company are as terrible of those of its customers.
3. T-Mobile USA
T-Mobile’s 4G network in the U.S. lags the other three carriers, and customer satisfaction is tied with AT&T mobility as the worst among wireless carriers, according to the ACSI. T-Mobile also rated as one of the worst in customer service according to MSN/Zogby’s annual poll.
4. Facebook Inc.
Facebook alienated its investors in a particularly public fashion, which was played out for days in many major media outlets in the U.S. and abroad. Its IPO was one of the most widely anticipated since the dot-com public offering bubble years of 1999 and 2000, which was immediately followed by a collapse in the value of many of those offerings. From its IPO price of $35, the stock fell to below $20 in less than three months. Facebook has had customer satisfaction issues for some time, but recently did a particularly good job of alienating a portion of its nearly one billion members. According to the ACSI, Facebook is one of the most strongly disliked American companies, beaten out only by three public utilities companies. This comes in part from the company’s continuing user privacy concerns.
5. Citigroup Inc.
The recovery of Citi’s shares since the global financial meltdown has been far worse than its major competitors. Citi’s relationship with its customers has also been awful. It took a place on the MSN Hall of Shame of the 10 worst companies in America based on customer service.
The rest of the Top 10 HERE